Data Deletion Instructions

If you are a business using Nuport

Disconnect

Sign in, go to Inbox → Channels, find the channel or account and choose Disconnect. We stop processing immediately and delete the stored access token.

You can also revoke access from the platform directly:

• Meta — Meta Business Suite → Settings → Business assets, or Facebook → Settings → Business Integrations.
• Google — myaccount.google.com/permissions, or Google Ads → Admin → Access and security.

Ask us to delete what we hold

Email support@nuport.io from the address on your account with the subject Data deletion request, saying which channel, advertising account or conversations you mean. For a Google Ads account, include the Google account email and, if you have it, the Google Ads customer ID.

To close your account and delete everything, use the subject Account deletion request.

Please do not send passwords, OAuth tokens, client secrets or recovery codes.

Verification

We may ask for information confirming you are authorised to act for the business account and the connected asset. This protects merchants from someone else deleting their data. Once verified, we confirm what will be deleted and what we have to keep, and complete it within 30 days.

If you messaged a business that uses Nuport

Nuport provides the software; the business decides what it keeps about its customers, so asking them is fastest.

1. Contact the business and ask them to delete your conversation and customer record.
2. Or email us at support@nuport.io, subject Data deletion request, with the name of the business, the channel you used, and the phone number or profile name you messaged from.

We acknowledge within 5 working days and complete within 30 days. We pass the request to the business and delete what we hold on their behalf unless they are required to keep it, for example as part of an order record. If we cannot delete something we will tell you what and why.

You can also remove Nuport's access to your own information held by Meta, in your Facebook or Instagram settings under Settings → Apps and websites.

What we delete

• Channel and account connection records for the asset in the request.
• Stored access tokens and OAuth refresh tokens for that connection.
• Messages, attachments, conversation history and webhook event records for the business in the request.
• Customer records for that business.
• Google Ads account, campaign, ad group, ad and reporting records synced for that business.
• Account and settings, for a confirmed account deletion request.

All of the above within 30 days of a verified request. System, integration and security logs are kept 30 days and then removed in the normal course. Deleted data may remain in routine backups for a limited period before they are overwritten, and is not restored into active use.

What we keep

Order, invoice and payment records, for as long as the business's agreement with us is in force and afterwards where the law requires. Anything a court, regulator or ongoing legal claim requires us to preserve, for as long as that lasts.

We confirm in writing when a deletion is complete and say what was retained.

Contact

Company

Nuport Industrial Automation Ltd.

Registered office

8th Floor, 580 East Kazipara (MAS Square), Mirpur 10, Dhaka 1216, Bangladesh

Email

support@nuport.io

Phone

01325-072924